Booking Your Holiday
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When you
make a booking you guarantee that you have the authority to
accept and do accept on behalf of your party the terms of
these booking conditions. You must be at least 18 years old
to make a booking with us.
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Your
contract with stayinportosanto.com is made once your
booking has been confirmed.
Your contract with us
will be governed by English Law and is subject to the
jurisdiction of the English Courts at all times.
We
strongly recommend that you take out sufficient travel
insurance.
These terms and conditions are clearly displayed
on our website. Your written confirmation of
your booking will be taken as confirmation that
you have read the terms and are happy with them.
Paying For Your Holiday
To confirm a booking a non
refundable deposit of 25% of the total cost must be made.
The remaining
balance of your holiday price must be paid no later than 12
weeks before arrival.
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Cheques
can only be accepted if received more than thirteen weeks
before departure. If you fail to pay in full ten weeks
before departure your holiday may be cancelled and you will
lose your deposit and any insurance premiums you have paid.
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If you
book within twelve weeks prior to departure this will be
classed as a late booking and we must receive full payment
by debit or credit card or bankers draft before we can confirm your booking.
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When you
pay for your holiday by credit/debit card, we reserve the
right to levy a 3.5% handling charge for each payment made
by these means.
Confirmation of your holiday
Your Accommodation
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This is reserved
exclusively for the people named on the confirmation invoice
and no other persons are permitted to stay at the
accommodation unless this has been agreed with us in writing
and appropriate payments made (if applicable).
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Should you or any member
of your party be responsible for any breakages, loss or
damage of any item of the property or additional cleaning
has been necessary, a charge will be made locally or an
invoice will be sent to you on your return to the UK.
Changes To
Your Holiday
If, after our
confirmation has been issued, you wish to change your travel
arrangements in any way, we will do our utmost to make these
changes but it may not always be possible.
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Any
request for changes to be made must be in writing from the
person who made the booking.
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If one of
your party withdraws from the holiday, someone else can take
their place providing you inform us in writing at least 14
days before your arrival.
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The lead
booking person must sign the letter, and we charge a £15.00(GBP)
administration fee per person
Cancelling
Your Holiday
To cancel the entire holiday, the lead booking
person must write to us, by recorded delivery at the address on
your booking confirmation. Cancellation takes effect on the date
we receive your letter. If you cancel after we confirm your
booking, you must compensate us for losses. The closer your
cancellation is to the departure date, the less likely we are to
recover the costs by re-booking the accommodation. Our
cancellation charges therefore increase as the departure date
approaches, as shown below.
The following cancellation charges apply:
62 – 30 days prior to departure - 70% of the
cost of your holiday
21 – 15 days prior to departure - 80% of the
cost of your holiday
14 – 0 days prior to departure - 100% of the
cost of your holiday
If you have to cancel for a reason covered by
your insurance policy, you should be able to recover the
cancellation charges. Claims must be made directly to the
insurance company concerned and not to stayinportosanto.com
Passports
And Travel Documents
Your passport
and travel documents must be intact: you may not be able to
travel if they are damaged or have been tampered with. Passport requirements are subject to change and it is
your responsibility to check the up-to-date position in good
time before departure.
